Previous incidents

The SMS delivery delays appear to have been resolved following the restoration of normal service by one of our third-party providers. We appreciate your patience and understanding.

The issue affecting Simplifeye Payments has been resolved, and normal functionality has been restored.

Transactions completed during the disruption will automatically appear in the Dashboard within the next hour. Associated payment writebacks and receipts will also be processed automatically.

No additional action is required from practices.

We apologize for the inconvenience and appreciate your patience while this issue was resolved.

An external connectivity issue that impacted some users' ability to log into app.vynetrellis.com has been resolved by the third-party service provider.
Login functionality should now be restored. Users who continue to experience difficulties are encouraged to contact our Support team.

This issue has been resolved.

Our development team has released a fix for the claims processing issues. Our development team has confirmed that the claim-related issues, including status delays and timeouts, are designed to recover automatically. Some claims may return to normal quickly, while others may take a little longer to process. No action is needed from your team.