The issue affecting Simplifeye Payments has been resolved, and normal functionality has been restored.

Transactions completed during the disruption will automatically appear in the Dashboard within the next hour. Associated payment writebacks and receipts will also be processed automatically.

No additional action is required from practices.

We apologize for the inconvenience and appreciate your patience while this issue was resolved.

We are currently investigating an issue affecting transaction visibility and receipt functionality in Simplifeye Payments.

Payment processing remains operational, and transactions continue to be processed securely. However, payment statuses are not updating in the application.

During this disruption, practices may experience:

Transactions not appearing in the dashboard.

Patients not receiving payment receipts.

Inability to view transaction results, issue refunds, or manually print receipts.

Our team is actively working to restore these features. We will provide additional updates as more information becomes available.

We apologize for the inconvenience and appreciate your patience.