Incidents and maintenance reported on status page for Vyne Dental https://status.vynedental.com/ https://d1lppblt9t2x15.cloudfront.net/logos/cda5ad2099ac72d15796f346c6b6b3d0.png https://status.vynedental.com/ en https://status.vynedental.com/incident/1115834 Tue, 03 Nov 2026 17:15:00 -0000 https://status.vynedental.com/incident/1115834#1e75c1712fad16c29fc125abdc7d86a9963078ec22b4eb494fc1994b9199c9e4 Incident The SMS delivery delays appear to have been resolved following the restoration of normal service by one of our third-party providers. We appreciate your patience and understanding. https://status.vynedental.com/incident/1115834 Tue, 03 Nov 2026 16:15:00 -0000 https://status.vynedental.com/incident/1115834#c0dada87f2907f4a51dded1d46d72101ff26dc858a51cb8cc4734ab88853b34b Incident We are investigating reports of SMS messages being received late for MFA authentication. https://status.vynedental.com/incident/1106926 Wed, 28 Oct 2026 17:22:59 -0000 https://status.vynedental.com/incident/1106926#6d2657e75d5e2b4126750791ce00da496dec2dab0fa08a0ba6de3094f907134e Incident The issue affecting Simplifeye Payments has been resolved, and normal functionality has been restored. Transactions completed during the disruption will automatically appear in the Dashboard within the next hour. Associated payment writebacks and receipts will also be processed automatically. No additional action is required from practices. We apologize for the inconvenience and appreciate your patience while this issue was resolved. https://status.vynedental.com/incident/1106926 Wed, 28 Oct 2026 11:00:00 -0000 https://status.vynedental.com/incident/1106926#83e8821e58a507376ff7214b183b64734e3fb0a36fd24ce12aa79f461d00ee5c Incident We are currently investigating an issue affecting transaction visibility and receipt functionality in Simplifeye Payments. Payment processing remains operational, and transactions continue to be processed securely. However, payment statuses are not updating in the application. During this disruption, practices may experience: Transactions not appearing in the dashboard. Patients not receiving payment receipts. Inability to view transaction results, issue refunds, or manually print receipts. Our team is actively working to restore these features. We will provide additional updates as more information becomes available. We apologize for the inconvenience and appreciate your patience. https://status.vynedental.com/incident/1104934 Tue, 27 Oct 2026 15:00:00 -0000 https://status.vynedental.com/incident/1104934#a13eccb4a9a0fc2908467a686681cd3ff005b9bcb8576ae16836fbdc08330ca7 Incident An external connectivity issue that impacted some users' ability to log into app.vynetrellis.com has been resolved by the third-party service provider. Login functionality should now be restored. Users who continue to experience difficulties are encouraged to contact our Support team. https://status.vynedental.com/incident/1104934 Tue, 27 Oct 2026 12:50:00 -0000 https://status.vynedental.com/incident/1104934#f6f0f5497db59f7109ea5598f21532db4e101761225e9da4cd5e6e74642cb2d6 Incident We are investigating reports that some users are unable to complete the login process for app.vynetrellis.com and may see a continuous loading spinner after signing in. https://status.vynedental.com/incident/1099241 Thu, 22 Oct 2026 19:30:02 -0000 https://status.vynedental.com/incident/1099241#c984c9c125eed9e662fc952e473595722918291bc220b7b667bd672ef729c690 Incident This issue has been resolved. https://status.vynedental.com/incident/1099241 Thu, 22 Oct 2026 18:45:16 -0000 https://status.vynedental.com/incident/1099241#fdd841df818346b3c690d9ba2c06ed85b936850eca6ceb8779137ec6ec1b7ca1 Incident Our upstream provider has marked this issue resolved. We are monitoring internally and expect to mark this issue as resolved in the next hour. https://status.vynedental.com/incident/1099241 Thu, 22 Oct 2026 16:48:00 -0000 https://status.vynedental.com/incident/1099241#ddd2ec7ad718848c801b6eb9b62f4fd47bec5752a173ebe309d7a86b9915a4fe Incident Some users aren’t receiving MFA text messages when signing in. We’ve identified the cause as an issue with one of our upstream SMS providers and are working with them to restore delivery. We’ll post another update by 2:45PM EDT. https://status.vynedental.com/incident/1083403 Wed, 07 Oct 2026 15:09:00 -0000 https://status.vynedental.com/incident/1083403#83e9d2c275df68135625c9c08dbee343afe70b63f48e966603006220ba2f80f0 Incident Our development team has released a fix for the claims processing issues. Our development team has confirmed that the claim-related issues, including status delays and timeouts, are designed to recover automatically. Some claims may return to normal quickly, while others may take a little longer to process. No action is needed from your team. https://status.vynedental.com/incident/1083403 Wed, 07 Oct 2026 12:09:00 -0000 https://status.vynedental.com/incident/1083403#f4dfb088c468be7cb1264ff3614823e29872dd064e681091cab9e1bebc9d37e2 Incident Claims in Trellis are currently delayed and showing a "processing" status. The development team is currently working on the issue. https://status.vynedental.com/incident/1083403 Tue, 06 Oct 2026 20:13:00 -0000 https://status.vynedental.com/incident/1083403#a115ea9caca551111a7debaef28914ec2cd7c3498b0ee37b927b00d49b40dbb4 Incident Issue resolved. https://status.vynedental.com/incident/1083403 Tue, 06 Oct 2026 19:10:00 -0000 https://status.vynedental.com/incident/1083403#e19b051f714faa716f6f76984a3a80cd3bf0c74cf9cd3828b60e30f4eb8d0cba Incident Some newly sent claims are showing incomplete or in a "processing" status on the Trellis website. The team is currently investigating the issue and will report back once we have a resolution. https://status.vynedental.com/incident/976997 Fri, 24 Jul 2026 11:20:00 -0000 https://status.vynedental.com/incident/976997#b48772f9cdb6b95598992243135b3e252d79eac508e7f2b01a10563c2c3af9c1 Incident The 3rd party vendor resolved the issues and functionality was restored at 7:20AM EDT https://status.vynedental.com/incident/976997 Fri, 24 Jul 2026 11:00:00 -0000 https://status.vynedental.com/incident/976997#b2ea4853ce58b4a152dbe146d4e57e466c9b2c429c181ca384bc74f46e41a267 Incident At ~7:00AM EDT, a 3rd party IdP/MFA provider reported experiencing issues. During this time any customer logins would have failed and customers already logged into the products may have been kicked out.